Based on its experience and expertise, “Metabio” aims to constant expansion of its services by experienced and specialized personnel, complying with the current legislation, always focusing on satisfying fully and in terms of quality, the needs, and requirements of its customers.

For this reason, “Metabio” has installed a Management System in accordance with the ISO 9001:2015 standard (including the guidelines provided by ISO/IEC 90003:2018) and is committed to comply with specified processes, communicate effectively with its customers, continuously improve the provided services, ensuring the integrity of the software it offers, train its staff, monitor the provided services flow and minimizing the customers’ complaints, taking the appropriate corrective actions.

The partners’ and customers’ contribution regarding the quality is necessary and identifies that satisfaction and improvement of the goals set can be achieved only by constant effort and continuous improvement of the Management System itself. 

It is important for “Metabio” to have the necessary resources to support the Management System and to ensure the necessary knowledge to its personnel, utilized its skills and abilities. The company encourages and supports the communication, participation, and creativity, because providing quality services and the company’s successful operation relies on its people.